Reservation is subject to availability and confirmation on first-come first-served basis.
We, the travel agent operators reserve the rights to alter any itinerary, substitute a vehicle or cancel a tour due to unforeseen operational condition.
We, the travel agent operators accept no liability for losses incurred due to failure to connect with other services management and cannot be held liable for loss of baggage or personal items, illness, injury or death resulting from activities in which are beyond our control.
Boat transfer / Airport Transfer / Diving / Snorkeling sites are to be decided by the travel agent.
The resort management and its operators reserve the rights to alter the itinerary, substitute a vehicle or cancel a tour due to unforeseen operational condition.
Any unutilized meals, snorkeling trips, accommodation and boat transfers are not refundable.
Activities are subject to weather and sea condition of the day.
Loss of equipment will be charged accordingly at market price.
Rates include taxes and are subject to changes without prior notice.
We require a cancellation request to be submitted by emailing us at customer.service@depenarikbeach.com.my
Once the cancellation request is received, a refund will be initiated.
Cancellation Charge
Liability Policy
Company shall be exempted from liability for loss, injury or damage to property or personal accident ,delays irregularities or the occurrence beyond our control .This included for Airport Transfer to point to point Or Boat transfer from point to point
Possible Changes
It is possible that due to inclement weather or any other unforeseen circumstances or routing could be changed. The company will substitute arrangement of the similar standard, should it occur. However no refunds will be available.
Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.
Your Privacy
De Penarik Beach Travel and Tour is totally committed to protecting the privacy of our site visitors and customers. The De Penarik Beach Travel and Tour team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
Your Consent
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
Communication & Marketing
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of De Penarik Beach Travel and Tour
All De Penarik Beach Travel and Tour members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties, you should opt-out by visiting 'Your Details' in 'Your Account' on the De Penarik Beach Travel and Tour website. You can access 'Your Account' once you register and login. Or click on the 'unsubscribe' link in any email communications which might we send you.
What are Cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit, De Penarik Beach Travel and Tour by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
Site Statistics
We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. De Penarik Beach Travel and Tour uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us.
Disclosures of your information
We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:
In the event that De Penarik Beach Travel and Tour sells or buys any business or assets.
If De Penarik Beach Travel and Tour or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of, De Penarik Beach Travel and Tour our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Third Party Sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Checking Your Details
If you wish to verify the details you have submitted to De Penarik Beach Travel and Tour you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.
Contacting Us
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the De Penarik Beach Travel and Tour team, who will be delighted to answer any questions you may have.
Welcome to De Penarik Beach Travel and Tour for online store. Terms and conditions stated below applies to all visitors and users of www.depenarikbeach.com.my or www.pulauperhentian.my or www.pulauredang.com.my You are bound by these terms and conditions if you're on www.depenarikbeach.com.my
General
The content of terms and conditions may be change, move, or delete at any time. Please note that De Penarik Beach Travel and Tour have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, De Penarik Beach Travel and Tour will take immediate actions against the offender(s).
Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled, or licensed by De Penarik Beach Travel and Tour .
Comments and Feedbacks
All comments and feedbacks to De Penarik Beach Travel and Tour will be remain customer.service@depenarikbeach.com.my.
User shall agree that there will be no comment(s) submitted to the De Penarik Beach Travel and Tour will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.
Product Information
We cannot guarantee all actual products will be the same shown on the monitor as that is depending on the user monitor.
Newsletter
User shall agree that De Penarik Beach Travel and Tour may send newsletter regarding the latest news/products/promotions etc through email to the user.
Indemnification
The user shall agree to defend, indemnify, and hold De Penarik Beach Travel and Tour harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
Link to other sites
Any access link to third party sites is at your own www.depenarikbeach.com.my will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.
Inaccuracy Information
From time to time, there may be information on De Penarik Beach Travel and Tour that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability, and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice.
Termination
This agreement is effective unless and until either by the customer or De Penarik Beach Travel and Tour. Customer may terminate this agreement at any time. However, De Penarik Beach Travel and Tour may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.
Refund Policy
There would be no refunds for cancellation after the Tour Package has commenced or for any tour, transfer accommodation, meals or any other service provided not utilized. Upon a confirmation of booking package, deposit 50%. In the event of cancellation, the deposit or pre-payment will be automatically forfeited. Each resort has different policy for cancellation. Customer will get the refund within 10 working days for remain balance.
There no refund for Perhentian Island Boat transfer from Kuala Besut jetty to Perhentian Island Or Perhentian Island to Kuala Besut jetty. Customer may change to other date.
There no refund for Redang Island Boat transfer from Merang jetty to Redang Island Or Redang Island to Merang jetty. Customer may change to other date.
There no refund for Airport transfer from point to point. Customer may change to other date.
Cancellation Charge
Liability Policy
Company shall be exempted from liability for loss, injury or damage to property or personal accident ,delays irregularities or the occurrence beyond our control .This included for Airport Transfer to point to point Or Boat transfer from point to point
Possible Changes
It is possible that due to inclement weather or any other unforeseen circumstances or routing could be changed. The company will substitute arrangement of the similar standard, should it occur. However no refunds will be available.
Booking Policy
Reservation is subject to availability and confirmation on first-come first-served basis.
We, the travel agent operators reserve the rights to alter any itinerary, substitute a vehicle or cancel a tour due to unforeseen operational condition.
We, the travel agent operators accept no liability for losses incurred due to failure to connect with other services management and cannot be held liable for loss of baggage or personal items, illness, injury or death resulting from activities in which are beyond our control.
Boat transfer / Airport Transfer / Diving / Snorkeling sites are to be decided by the travel agent. The resort management and its operators reserve the rights to alter the itinerary, substitute a vehicle or cancel a tour due to unforeseen operational condition.
Any unutilized meals, snorkeling trips, accommodation and boat transfers are not refundable.
Activities are subject to weather and sea condition of the day.
Loss of equipment will be charged accordingly at market price.
Rates include taxes and are subject to changes without prior notice.
Terms Policy
Package Booking are request Full Payment 100% after 7 days to confirm the booking or 50% deposit are require to confirm the booking .Full balance must pay at least 1 month before traveling date or the balance also can pay at our office. Failing receive any payment, the management reserves the right to release your booking.
Confirmation cut-off date-Normally De Penarik Beach Travel Tour Sdn Bhd give to our customer the fit date when we send our confirmation detail. Booking will be automatically cancelled if we do not receive your payment or deposit before the agreed date.
Payments
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods.
Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order.